Terms and Conditions for Man With Van Catford

These Terms and Conditions set out the basis on which Man With Van Catford provides moving, transport, and related labour services to customers in the UK. They are designed to create a clear agreement between the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling, and legal matters. By making a booking, the customer confirms that they have read, understood, and accepted these terms.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider operating as Man With Van Catford, and references to “you” or “the customer” mean the person, business, or organisation requesting the service. These terms apply to home moves, office moves, single-item transport, furniture collection, loading and unloading assistance, and similar van-based services unless otherwise agreed in writing.

We may update these terms from time to time to reflect changes in our operations, pricing structure, or legal obligations. The version that applies to your booking is the version in force on the date your booking is confirmed. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.

Booking Process

A booking with Man With Van Catford is made when the customer provides the required service information and we confirm availability. A booking request should include the collection and delivery addresses, preferred date and time, access details, a description of the items or waste to be moved, estimated size or quantity, and any special requirements such as stairs, parking restrictions, or dismantling. Accurate information is essential because the quotation and service plan are based on the details supplied.

All quotations are based on the information available at the time and may be revised if the job changes significantly. This includes, but is not limited to, an increase in item volume, additional stops, delays caused by limited access, changes in parking conditions, or the need for extra labour. A quote may be given as a fixed price or as an hourly rate, depending on the nature of the work. If a fixed price is agreed, it applies only to the scope described at the time of booking.

The customer is responsible for ensuring that the goods or materials to be moved are ready at the agreed time and that the premises are safe and accessible. Where the job requires permits, parking arrangements, building access permission, or security clearance, the customer must arrange these in advance unless we have expressly agreed to handle them. If we arrive and cannot carry out the service due to inaccurate information or lack of access, charges may still apply for wasted travel time, waiting time, or any labour already provided.

Payments

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due upon completion of the service. We may require a deposit for certain jobs, particularly larger moves, long-distance transport, or bookings made during busy periods. Any deposit paid forms part of the total price and may be non-refundable in accordance with the cancellation rules below.

Accepted payment methods may include bank transfer, debit card, credit card, or other methods agreed in advance. Cash may be accepted only where confirmed beforehand. The customer must ensure that payment is made in full and cleared without delay. If payment is not received when due, we reserve the right to withhold goods, suspend further work, charge reasonable recovery costs, or take legal steps to recover the outstanding balance. Interest and charges may be applied where permitted by law.

Any additional work requested during the job, such as extra stops, extended waiting time, or unforeseen carrying work, may be charged separately. If the service requires the disposal of waste, any applicable landfill, recycling, or licensing fees will be added to the price where relevant. Quotes do not include items or services not expressly listed, and the customer remains responsible for all approved extras.

Cancellations and Rescheduling

The customer may cancel or reschedule a booking, but notice should be given as early as possible. Cancellation charges depend on how much notice is provided and whether costs have already been incurred. If a booking is cancelled at short notice, especially after vehicles, staff, or third-party resources have been allocated, we may charge a cancellation fee to cover losses and administration costs.

If the customer cancels with reasonable notice, we will usually offer to rearrange the booking where possible. Rescheduling is subject to availability and may require a revised quote if the new date, time, or service requirements differ from the original arrangement. Where a deposit has been paid, we may retain all or part of it to reflect costs already incurred, unless the cancellation is due to our fault or another reason for which we are legally responsible.

If we must cancel or postpone a booking because of vehicle breakdown, staff unavailability, severe weather, unsafe conditions, or any other event beyond our reasonable control, we will make reasonable efforts to offer an alternative date or time. We are not liable for indirect losses caused by a necessary cancellation or delay, provided we have acted reasonably and in good faith.

Service Standards and Customer Responsibilities

We will carry out the service with reasonable care and skill, using suitable vehicles, equipment, and staff. However, the customer must ensure that the items being moved are properly packed, labelled where relevant, and suitable for transport. Fragile goods, high-value items, antiques, electronics, and personal documents should be protected and declared in advance. If the customer chooses to pack items themselves, we are not responsible for damage caused by poor packing, unsuitable packaging, or pre-existing weakness.

The customer must not include prohibited, hazardous, or illegal goods in the load unless we have expressly agreed and the law permits transport of such items. Prohibited items may include explosives, flammable substances, toxic chemicals, unlawfully held goods, live animals, and any other items restricted by law or by our vehicle insurance conditions. If prohibited items are discovered, we may refuse to transport them and may stop work without liability for resulting delay or cost.

The customer agrees to provide truthful and complete information about the nature of the service. This includes whether the move involves stairs, lift restrictions, narrow access, long carrying distances, or dismantling and reassembly. If false or incomplete information leads to extra work, damage, or delay, any resulting cost or loss may be charged to the customer. We also reserve the right to refuse service if conditions are unsafe, unlawful, or materially different from those described at booking.

Liability and Insurance

We accept responsibility for loss or damage only where it is caused by our negligence, our failure to exercise reasonable care and skill, or any breach of our legal duties. Our liability is limited to direct loss only. We do not accept responsibility for indirect loss, consequential loss, loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not allowed by law.

Where the customer is a consumer, nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where the customer is a business, our liability is additionally limited to the amount paid for the service in question, unless the law requires otherwise. Customers should ensure that any items of exceptional value are covered by their own insurance if required.

Claims for damage, missing items, or service issues must be reported as soon as reasonably possible and in any event within a reasonable period after completion of the job. The customer should inspect items and premises promptly after the service. We may ask for photographs, proof of value, receipts, or other evidence to assess any claim. We reserve the right to repair, replace, or compensate at our discretion where appropriate and lawful.

Waste Regulations

Where the service includes the removal, collection, transport, or disposal of waste, the customer must ensure that the waste has been described accurately and that no hazardous, clinical, unlawful, or restricted materials are included unless we have specifically agreed to handle them and the law permits it. Waste regulations in the UK require proper handling, transfer, and disposal of controlled waste, and the customer must cooperate with any reasonable requests needed to maintain compliance.

We may refuse to transport waste that does not match the description given at booking or that would place us in breach of environmental or licensing rules. The customer remains responsible for declaring the origin and nature of waste, especially if it includes electrical items, chemicals, building debris, mattresses, white goods, or mixed loads. Additional fees may apply where separate disposal routes, recycling charges, or handling requirements are needed.

If waste is transferred to us for lawful disposal, the customer agrees that the waste becomes our responsibility only to the extent permitted by law and only from the point of lawful collection. We will take reasonable steps to ensure waste is handled in accordance with applicable regulations, but we are not responsible for undisclosed contamination, concealed hazardous materials, or penalties arising from inaccurate information supplied by the customer.

Delays, Access Issues, and Force Majeure

We will use reasonable efforts to arrive within the agreed time window, but arrival times are estimates and may be affected by traffic, weather, road closures, prior job overruns, or other operational factors. Delays do not automatically entitle the customer to compensation unless they are caused by our negligence and result in a direct, proven loss. Where possible, we will keep the customer informed of significant delays.

If access is blocked, parking is unavailable, the property is unsafe, or the job cannot proceed because the customer is not present or has not made the site ready, we may charge waiting time, failed attendance, or additional return visit costs. In some cases, we may leave and treat the booking as cancelled by the customer. The customer is responsible for ensuring a reasonable and safe working environment.

We are not liable for failure or delay caused by events outside our reasonable control, including but not limited to severe weather, accidents, natural disasters, strikes, civil disturbances, government action, power failures, road closures, or supplier issues. If such an event occurs, performance may be suspended for the duration of the event, and we will resume service as soon as reasonably practicable.

Termination, Complaints, and Governing Law

We may suspend or terminate a booking immediately if the customer behaves abusively, provides false information, requests unlawful activity, fails to pay, or creates a health and safety risk. If a job is terminated for reasons caused by the customer, the customer remains liable for the costs already incurred, including labour, transport, disposal, and administration. We may also terminate where continuing would breach applicable law or insurance conditions.

Any complaint should be raised promptly so that we can review the issue and, where appropriate, attempt to resolve it. We aim to deal with concerns fairly and promptly. These Terms and Conditions, and any dispute or claim arising from them, are governed by the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise.

By proceeding with a booking for Man With Van Catford, the customer confirms that they understand these terms and agree to be bound by them. These conditions form the full agreement between the parties in relation to the services described, unless replaced or varied by a written agreement signed or otherwise expressly accepted by both parties. No statement made outside these terms will be binding unless confirmed in writing.