Man with Van Catford Terms and Conditions

These Terms and Conditions apply to all services supplied by Man with Van Catford. By booking or using our removal, collection, delivery or associated services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Customer means the individual, business or organisation requesting and paying for the services.

We, us, our means Man with Van Catford, the service provider.

Services means man and van, removal, collection, delivery, loading, unloading, packing assistance and related services as agreed at the time of booking.

Goods means all items, belongings, furniture, boxes and other property that we are requested to handle, transport or store in connection with the services.

Premises means the collection address, delivery address and any other location where the services are provided.

2. Scope of Services

We provide man and van and removal services primarily within Catford and surrounding areas, as well as longer distance journeys within the United Kingdom where agreed at the time of booking. The exact scope of the services, including the number of staff, size of vehicle, estimated duration and any additional services, will be outlined during the booking process.

We do not provide professional plumbing, electrical, carpentry or other specialist installation services. Any assistance with disassembly or reassembly of furniture is carried out on a reasonable endeavours basis and at the Customer's risk unless agreed otherwise in writing.

3. Booking Process

3.1 A booking is made when you request our services, we confirm availability and you accept the quoted price and service details. Bookings may be made by telephone, online form or in writing, subject to our confirmation.

3.2 When making a booking you must provide accurate and complete information, including:

(a) collection and delivery addresses and access details
(b) the nature, quantity and approximate value of the goods
(c) the presence of any large, heavy or fragile items
(d) any parking restrictions, stairs, lifts or access limitations
(e) any special handling requirements or time constraints.

3.3 Our quotation and confirmation are based on the information you provide. If information is incorrect or incomplete, we may adjust the price, change the vehicle or staffing requirements, or in extreme cases decline to carry out the services.

3.4 We reserve the right to request a deposit to secure your booking. No booking is guaranteed until we have issued our confirmation and, where applicable, received the required deposit.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are based on either an hourly rate or a fixed price for the services described. Quotations are valid for 30 days from the date of issue, subject to availability.

4.2 Our quotation does not include customs duties, congestion charges, tolls, parking fees, storage charges, packing materials, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or any additional services not expressly listed.

4.3 If the services take longer than estimated because of factors beyond our control, including but not limited to delays caused by traffic, weather, waiting time due to keys or paperwork, restricted access, or incorrect information from the Customer, additional time will be charged at the agreed hourly rate.

4.4 We may charge additional fees for:

(a) work carried out outside normal working hours where not previously agreed
(b) handling unusually heavy, awkward or fragile items
(c) carrying goods up or down more flights of stairs than stated at booking
(d) long carry distances between the vehicle and the premises
(e) unexpected changes to the collection or delivery address.

5. Payments

5.1 Unless agreed otherwise, payment is due immediately upon completion of the services on the day of the move. We may require full or partial payment in advance for certain bookings, such as long-distance moves or high value jobs.

5.2 We accept commonly used forms of payment as advised at the time of booking. You must ensure that you have the agreed method of payment available at the time payment is due.

5.3 Where payment terms are agreed in advance for business customers, invoices must be paid within the stated period. We reserve the right to charge interest on overdue sums at the statutory rate from the due date until payment is received in full.

5.4 If payment is not made when due, we may suspend or refuse to complete the services and retain the goods until payment, including any additional charges, has been made.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking you must notify us as soon as possible.

6.2 Where you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

6.3 Where you cancel within 7 days but more than 48 hours before the scheduled service date, we may retain part or all of the deposit to cover our reasonable costs and any loss of business.

6.4 Where you cancel within 48 hours of the scheduled service time, or fail to be present or provide access at the agreed time, we reserve the right to charge up to 100 percent of the quoted price to cover our costs and loss of earnings.

6.5 Any request to change the date, time, addresses, or scope of services is subject to availability and may result in an adjusted quotation. If we cannot accommodate the change and you choose to cancel, the above cancellation terms will apply.

6.6 We may cancel or postpone the services where we are unable to perform them safely or legally due to circumstances beyond our control, including severe weather, accidents, road closures, industrial action, illness, or vehicle breakdown. In such cases we will seek to rearrange the services at the earliest convenient time and our liability will be limited to the rescheduling of the service or refund of any prepayments for services not provided.

7. Customer Responsibilities

7.1 You are responsible for:

(a) ensuring that you are legally entitled to move the goods
(b) providing accurate information at the time of booking
(c) arranging suitable parking and any required permits or permissions
(d) ensuring that the premises are accessible and safe for our staff
(e) packing the goods securely, unless you have booked packing services
(f) removing and safeguarding valuable items such as money, jewellery, important documents and electronic data storage devices.

7.2 You must be present, or appoint a representative who is authorised to act on your behalf, at the collection and delivery addresses to provide instructions and sign any relevant paperwork.

8. Excluded and Prohibited Items

8.1 We will not carry or move any of the following without prior written agreement: hazardous materials, flammable or explosive items, firearms or weapons, live animals, perishable foodstuffs, illegal items, or goods requiring special licences or permissions.

8.2 If such items are presented without our prior consent, we may refuse to transport them, and you may still be liable for the full charges.

9. Waste and Disposal Regulations

9.1 We are a removal service and not a general waste carrier. We will not remove household refuse, builder's rubble, hazardous waste, controlled waste or any items that must be handled through licensed waste disposal channels unless this has been specifically agreed in advance.

9.2 Any disposal or clearance services that we agree to provide will comply with applicable UK waste regulations. Where relevant, we will only use authorised waste transfer or recycling facilities.

9.3 You are responsible for ensuring that any items you ask us to dispose of are not hazardous, restricted or illegal. If we incur costs, penalties or legal liabilities because you asked us to dispose of such items without disclosure, you agree to indemnify us for those losses.

9.4 We reserve the right to refuse to remove any items that we reasonably suspect to be hazardous, contaminated, unlawful or unsafe.

10. Liability for Loss or Damage

10.1 We will take reasonable care when handling and transporting your goods. However, our liability is limited as set out in this section.

10.2 We are not liable for loss or damage arising from:

(a) your failure to pack goods securely, unless we have provided the packing service
(b) inherent defects or vulnerabilities in the goods, including wear and tear, ageing, or faulty construction
(c) disassembly or reassembly of furniture carried out as a courtesy without specialist tools or instructions
(d) goods packed by you in boxes or containers that we cannot inspect
(e) electrical or mechanical derangement of appliances or equipment, unless there is clear external damage caused by our negligence
(f) minor marks, scuffs or scratches consistent with normal handling and transport.

10.3 We will not be liable for loss of profits, business interruption, loss of data, loss of goodwill or any indirect or consequential loss arising from the services.

10.4 Our total liability for any claim for loss of or damage to goods, or for delay, shall not exceed the lower of the cost price of the goods or a reasonable replacement value, subject to an overall cap per job as may be stated in our insurance or booking confirmation.

10.5 You must notify us in writing of any visible loss or damage as soon as reasonably practicable and, in any event, no later than 7 days after completion of the services. Claims made outside this period may not be accepted.

11. Access, Parking and Waiting Time

11.1 You must ensure suitable access for our vehicle at both collection and delivery points, including arrangement of any necessary permits, visitor passes or parking suspensions.

11.2 We are not responsible for parking fines or penalties caused by a lack of suitable parking arrangements where you have failed to provide accurate information or necessary permits. Any such fines or penalties may be added to your final bill.

11.3 Waiting time caused by delays outside our control, including but not limited to keys not being available, paperwork delays, or lack of access to the premises, may be chargeable at the agreed hourly rate.

12. Insurance

12.1 We maintain appropriate insurance to cover our legal liabilities arising from the provision of the services. This does not replace your own contents or business insurance.

12.2 It is your responsibility to ensure that your goods are adequately insured for removal and that any high value or particularly fragile items are disclosed to your own insurer if required under your policy.

13. Complaints

13.1 If you have any concerns or complaints about our services, you should raise them with us as soon as possible so that we can attempt to resolve the issue promptly.

13.2 Complaints regarding damage, missing items or delays should be supported by reasonable evidence, such as photographs, inventories or receipts, where available.

14. Data Protection and Privacy

14.1 We will collect and process your personal information only to the extent necessary to manage bookings, provide the services, issue invoices and comply with our legal obligations.

14.2 We will not sell or share your personal information with third parties except where required for the performance of the services, for legal reasons, or with your consent.

15. Termination

15.1 We may terminate or suspend the services immediately if you breach these Terms and Conditions, fail to make payment when due, provide false or misleading information, or if we reasonably believe that continuing the services would be unsafe, unlawful or expose us to unacceptable risk.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between you and us regarding the services and supersede any prior discussions or agreements, whether written or oral, relating to their subject matter.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your services.